Question:What's the best way to insure the success of your data storage project?
Answer:Find a storage vendor with customer satisfaction goals rather than quarterly sales goals.
Storage systems are much more complex than they used to be. Now, instead of just a place to build your file systems, data storage solutions deliver file system services, storage networking, data capture and replication, media tiering, and even content management services.
So how do you compare and select from all the myriad of storage products with their different capabilities, features, benefits, and marketing ‘spin’, and how do you implement sophisticated capabilities without breaking the bank?
We at CorData have a simple philosophy. Our goal is to insure the long-term satisfaction of our clients. This includes protecting them from vendors. Frankly, bringing any vendor in to work directly with clients, unsupervised, is like letting the fox into the henhouse. Vendors push the most expensive solution that fits, trying to manipulate your decision with offers of limited-time trade-out or upgrade incentives, loaner systems, or special discount prices; often with many strings attached and a price which is less of a bargain than you'd think.
You see, we think most storage sales reps are confused. They think the storage business is a product business--moving boxes. It’s hard to be concerned about your client’s satisfaction while being judged and compensated on how many boxes you sell, and how soon. And subject to promotional incentives favoring one product over another. And manufacturers who compete using their market power to influence reseller recommendations. We think the storage business is a service; one that should be serving you, not the vendor.
We offer a trustworthy source for help with your data storage projects due to our primary concern with your satisfaction. We live or die by reputation and referrals. We have no revenue targets or monthly or quarterly sales goals. We don't push boxes. We deliver exceptional solutions.
Your complete satisfaction is our one goal. This is why we carefully and competently evaluate and select a limited number of vendor partners. We also carefully and compently evaluate your requirements up-front, and then recommend only the best products to meet your goals, at the best possible price. We help you find the simplest solution that fits your requirements, but we also concern ourselves with your future growth plans, not just your current budget. We insist on assurances in writing from vendors on any claims extending beyond published specifications, usually without the client even knowing we did so. In short, we're sweating the details for you behind the scenes, to insure your complete and long-term satisfaction.
Nobody else does this in the data storage business. Nobody we've seen, and nobody our vendors have seen. That's why we have extraordinary client satisfaction ratings, and enjoy extraordinary respect from our vendor partners.
You might wonder how we run a business putting our focus on customer satisfaction rather than sales revenue. How do we manage our operations and administer a complex business model without a focus on revenue? We think we're keeping our eye exactly on the ball; with plenty of resources on hand and a conservative business approach, so we may always continue to do so. We're not trying to grow bigger; we're trying to grow better. Our fifteen successful years in business is proof that if you take care of your clients first, the revenue will always come.
That's how we do it. Let us show you our version of a serious commitment to your satisfaction. It's probably a bit different than the usual spread.